Keeping Money Moving: A Look Inside Fintech Operations with Oluwaseyi Morountonu
When you send money through a fintech app, multiple complex processes occur behind the scenes. Payment routing, partner coordination, incident resolution—these are just some of the tasks that ensure transactions go smoothly. Leading this effort at Fincra Technologies is Oluwaseyi Morountonu, Operations Lead, who oversees payment operations across multiple African markets.
Morountonu brings over five years of experience building financial infrastructure to her role. Before becoming Operations Lead, she served as a Product Manager at Fincra where she helped develop Banking-as-a-Service virtual accounts and scale the Kele digital banking app.
A Day in the Life
Morountonu’s mornings begin early with a workout before transitioning to “ops mode” by 9:00 am. Her day involves:
- Reviewing overnight communications
- Participating in engineering standups and daily improvement (Kaizen) calls
- Resolving urgent incidents
- Managing partner relationships across payment rails in Nigeria, Ghana, Kenya, Uganda, and beyond
Tech Toolkit
Morountonu relies on a MacBook Pro for her primary work alongside mobile devices for staying connected. Key applications she uses include:
- Jira: For task management
- Metabase & Looker Studio: For data analysis
- Postman: For API testing
- New Relic: For performance monitoring
The Challenges and Opportunities Ahead
When seeking inspiration, Morountonu finds that a short nap or conversation with colleagues can provide fresh perspectives. She wishes for a tool that would allow operations and engineering teams to resolve incidents in real-time without constant meetings.
If given unlimited resources, Morountonu would focus on digitizing healthcare records—a critical need in Nigeria where there’s currently no unified patient record system.
Morountonu cites Adia Sowho as a key inspiration, admiring her ability to drive scale across diverse roles from marketing to operations. She holds the belief that “discipline is the soul of an army,” emphasizing its importance in achieving goals.